The Future of D2C Customer Engagement
Scenarios for an uncertain world
What is the long-term outlook for customer engagement in the wake of the pandemic? Help prepare your business for the changes ahead by downloading the report now.*
*This is a downloadable PDF report. Please consider the environment before printing.What’s inside the report
The World Mid-Pandemic
Our researchers dissected the signals and trends shaping B2C business practices and consumer behavior during the pandemic. Gathered through interviews with clients, subject matter experts across Valtech, and through extensive desktop research, they summarized their findings across five themes:
The Evolution of Brick and Mortar
Pushing the Boundaries of Personalization
Closing the Digital-Physical Experience Gap
Experiences Unlock Loyalty
Consultations Go Virtual
The World of Tomorrow
Taking a leap five years into the future, our team explored two diverging paths: What happens to the B2C landscape if physical stores go into further decline? And what happens if physical stores experience a renaissance of growth? In both cases, what are the implications for omnichannel experiences?
Along each path, we’ve developed vignettes—visual snapshots of these possible futures—where relevant, enriching these vignettes with video and prototypes. Step into the future scenarios with us:
